f333 Privacy Policy

1 Introduction

f333 ("f333", "we", "us", "our") is the operator of the online betting and casino platform accessible at https://f333.im (the "Platform"), serving players across Bangladesh. We are committed to protecting the privacy and personal data of all individuals who use our Platform, whether as registered account holders, visitors, or prospective players.

This Privacy Policy explains in plain English what personal data we collect, why we collect it, how we use and store it, who we may share it with, and what rights you hold over your own data. It has been written to be as transparent and accessible as possible, while also satisfying the formal requirements of applicable data protection standards.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference. If you have any questions about how f333 handles your data, you can contact us at any time at [email protected].

2 Personal Data We Collect

f333 collects the following categories of personal data, depending on the nature of your interaction with the Platform:

2.1 Registration & Identity Data

When you create an f333 account, we collect the information you provide during the registration process, including:

• Full legal name (as it appears on your official identification document)
• Date of birth (to verify that you meet the minimum age requirement of 21 years)
• Residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or elsewhere in Bangladesh)
• Email address
• Mobile phone number
• Chosen username and encrypted password hash

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may collect copies of official identity documents, including:

• National ID Card (NID) or passport
• Proof of residential address (e.g., utility bill, bank statement dated within 3 months)
• Selfie or photographic verification where required by our compliance team

2.3 Financial & Transaction Data

When you make deposits or withdrawals, we collect data relating to those financial transactions, including:

• Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Mobile wallet number or masked card number (last 4 digits only — full card numbers are never stored by f333)
• Transaction amounts in Bangladeshi Taka (BDT)
• Transaction timestamps and reference numbers
• Deposit and withdrawal history

2.4 Gaming & Betting Activity Data

We collect records of your activity on the f333 Platform, including:

• Games played, bets placed, wagers staked, and outcomes
• Session duration, login frequency, and active betting periods
• Use of responsible gaming tools (deposit limits, cool-off periods, self-exclusion)
• Bonus claims, wagering progress, and promotional participation history

2.5 Technical & Device Data

When you access the f333 Platform, our systems automatically collect certain technical data, including:

• IP address and approximate geographic location (country and city level)
• Device type, operating system, and browser type and version
• Referring URL (the page you visited immediately before arriving on f333)
• Pages visited on the f333 Platform and time spent on each page
• Session identifiers and cookie data (see Section 7 for full details)

2.6 Communications Data

If you contact f333's support team via email or live chat, we retain records of those communications, including the content of messages and the timestamps of each interaction. This data is used to resolve disputes, improve service quality, and maintain an audit trail of customer interactions.

3 How We Collect Your Data

f333 collects personal data through the following methods:

• Directly from you: when you register an account, complete KYC verification, make a deposit or withdrawal, place a bet, contact customer support, or respond to a survey or promotion.
• Automatically: through cookies, web beacons, server logs, and similar tracking technologies when you browse the f333 Platform (see Section 7).
• From third-party service providers: including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification providers, and fraud-detection services, who may share data with f333 as part of transaction processing or compliance checks.
• From game providers: our licensed game studios (such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) may share session and game-outcome data with f333 in connection with the games you play on our Platform.

4 Legal Basis for Processing

f333 processes your personal data on one or more of the following legal bases:

5 How We Use Your Personal Data

f333 uses your personal data for the following specific purposes:

• Account management: to create, maintain, and administer your f333 account, including verifying your identity and age, and enabling you to log in securely.
• Service delivery: to process your deposits and withdrawals, settle bets and game outcomes, apply bonuses, and provide the full range of f333 products and services.
• Regulatory compliance: to perform KYC identity checks, monitor transactions for anti-money-laundering (AML) compliance, and fulfil any reporting obligations required by applicable law.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, account takeovers, multi-accounting, and other forms of abuse on the Platform.
• Responsible gaming: to monitor gaming behaviour, identify potentially problematic patterns, apply responsible gaming tools (deposit limits, cool-off periods, self-exclusion), and ensure that vulnerable players receive appropriate support.
• Customer support: to respond to your enquiries, resolve disputes, and maintain a record of customer interactions for service quality and audit purposes.
• Platform improvement: to analyse aggregated usage data, identify technical issues, and improve the performance, design, and content of the f333 Platform.
• Marketing communications (consent-based only): to send you information about f333 promotions, new games, seasonal offers, and other updates — but only where you have given explicit consent to receive such communications. You can opt out at any time.

f333 does not use automated decision-making (including profiling) that produces legal or similarly significant effects on individual users, except where required for fraud detection or compliance purposes — in which case you have the right to request human review of any such decision.

6 Data Sharing & Disclosure

6.1 Service Providers

f333 shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), KYC and identity verification providers, cloud hosting and infrastructure providers, fraud detection services, and customer support platform providers. All such providers are bound by data-processing agreements that prohibit them from using your data for any purpose beyond the specific service they provide to f333.

6.2 Game Providers

When you play games on the f333 Platform provided by third-party studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, or Ezugi, limited session data (such as player ID, game session token, and bet amounts) is shared with those providers solely for the purpose of delivering the game and recording outcomes. These providers operate under their own privacy frameworks and are subject to strict contractual obligations with f333.

6.3 Legal and Regulatory Disclosure

f333 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, court order, or where disclosure is necessary to protect the rights, property, or safety of f333, its users, or the public.

6.4 Business Transfers

In the event that f333 undergoes a merger, acquisition, restructuring, or sale of all or a substantial portion of its assets, personal data held by f333 may be transferred to the acquiring entity as part of that transaction. In such circumstances, f333 will use reasonable efforts to ensure that the recipient entity provides a comparable level of data protection to that described in this Privacy Policy, and will notify affected account holders of the transfer in advance where practicable.

6.5 No Sale of Personal Data

f333 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own marketing, advertising, or commercial purposes. Your data is used exclusively in connection with the services described in this Privacy Policy.

7 Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and remember information about your session. f333 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate and improve the Platform.

7.2 Types of Cookies Used by f333

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, or to receive a notification before a cookie is placed. Please note that disabling strictly necessary cookies will prevent you from logging in to your f333 account and using core Platform features. Instructions for managing cookies are available in the help documentation for all major browsers (Chrome, Firefox, Safari, Edge, Samsung Internet).

8 Data Security

f333 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the f333 servers.
• Two-factor authentication (2FA) available to all account holders for enhanced login security.
• Encrypted password storage — passwords are stored only as salted cryptographic hashes and are never readable in plain text by f333 staff.
• Real-time fraud monitoring — automated systems monitor account activity 24/7 for suspicious patterns indicative of account takeover, multi-accounting, or financial fraud.
• Access controls — access to personal data within f333's internal systems is restricted on a need-to-know basis, with role-based access controls and comprehensive audit logging.
• Regular security reviews — f333 conducts periodic reviews of its data security practices to identify and address potential vulnerabilities.

9 Data Retention

f333 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

Once the applicable retention period expires and there is no ongoing legal obligation requiring continued storage, f333 will securely delete or anonymise the personal data in question. Anonymised data (from which all identifying information has been permanently removed) may be retained indefinitely for statistical and analytical purposes.

10 Your Data Rights

As a user of the f333 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a clear description of your request. We will respond within a reasonable timeframe and in any event within 30 days.

• Right of Access: You have the right to request a copy of the personal data f333 holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure ("Right to be Forgotten"): You may request that f333 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations (see Section 9).
• Right to Restriction of Processing: You have the right to request that f333 restrict its processing of your personal data in certain circumstances — for example, while a correction request is being verified.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive the personal data you provided to f333 in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to f333's processing of your personal data where that processing is based on our legitimate interests. We will honour your objection unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Please note that some rights may be limited where f333 has a legal obligation to retain or continue processing your data — for example, AML transaction records that must be retained for regulatory purposes. Where this applies, we will explain the limitation clearly in our response to your request.

11 Children & Minors

If f333 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered on the f333 Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

f333 employs age verification measures during registration — including date-of-birth collection and KYC identity document checks — to minimise the risk of underage individuals accessing the Platform. These measures are part of our broader commitment to responsible gaming.

12 Third-Party Links

The f333 Platform may contain references to third-party services — such as payment providers (bKash, Nagad, Rocket, Upay) and game studios — whose own websites or applications operate under separate privacy policies. f333 is not responsible for the privacy practices of any third-party websites or services, and this Privacy Policy applies only to data collected directly by f333 through the Platform at https://f333.im.

We encourage you to review the privacy policies of any third-party services you use in connection with your f333 account, particularly your chosen payment provider, as they will have their own data collection and handling practices that are independent of f333's.

13 Changes to This Privacy Policy

f333 reserves the right to update or revise this Privacy Policy at any time. Where material changes are made — for example, changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will provide advance notice to registered account holders via email to the address on file, and by displaying a prominent notice on the f333 Platform for a minimum of 14 days before the changes take effect.

The effective date at the top of this page will be updated each time the Privacy Policy is revised. We encourage you to review this page periodically to stay informed of any updates. Your continued use of the f333 Platform after any changes to this Privacy Policy have been published constitutes your acceptance of the revised policy.

If you do not agree with any change to this Privacy Policy, you must stop using the Platform and may request the closure of your f333 account by contacting [email protected].

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way f333 handles your personal data, please contact us using the details below. All data-related requests are handled by our compliance and support teams, and we will respond promptly and professionally.

• Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week, directly on the f333 Platform.
• Response Time: Email queries are typically answered within 2 hours during normal operating hours (Bangladesh Standard Time, UTC+6).

When submitting a data rights request (see Section 10), please include your registered email address and username so that we can locate your account and verify your identity before processing the request. This verification step is required to protect your data from unauthorised access by third parties.